Office Hours:
We are a small mom and pop shop. We are not open 24 hours per day. We are not open on Saturday, Sunday and Hoildays. Our website is open 24 hours per day, 7 days a week.
M: 10:00AM - 3:00PM
T: 10:00AM - 3:00PM
W: 10:00AM - 3:00PM
TH: 10:00AM - 3:00PM
F: 10:00AM - 3:00PM
We will try to answer your questions via email during those hours.
You can email us at info@mrboots,com.
Delivery Information:
If we do have the item in stock then we will ship within 5-10 business days. All U.S. Shipments are via USPS. Ground Advantage Mail. Transit time via USPS Ground Advantage Mail is between 3-5 business days after we ship.
After you place an order with us, we will within three business days send to you an e-mail with information on whether the items are in stock or not, and when you can expect to receive the items that you have ordered.
Please Note: If you need an item quickly or for a specific date please add this information in the "comment" section while placing your order or telpehone us. We will then get back to you via e-mail to inform you of the delivery status.
When checking on an order make sure that you indicate to us your Full Name and Invoice Number.
If you e-mail us to check on an order please provide to us your Full Name and Invoice Number. If you do not give us this information it is next to impossible for us to determine who you are, when or what you ordered. We have no way of checking by just your e-mail address alone. If you send us an e-mail without this information it may take up to 6 - 8 business days for us to respond.
If we do not have the item in stock then use the following chart as a guideline:
Apparel Accessories: 10-14 Business Days
Apparel: 10-14 Business Day
Belts: 10-14 Business Days
Boot and Leather Care: 5-10 Business Days
Boot Bags: 10-14 Business Days
Boots: Exotic: 3 - 4 weeks
Boots: Biker: 3 - 4 weeks
Boot Tips & Heel Gurds: 5-10 Business Days
Boot Straps & Boot Chains: 5-10 Business Days
Boot Accessories: Other: 10-14 Business Days
Boot Socks: 10-14 Business Days
Buckles: 10-14 Business Days
Buckls Crumrine - 6 - 8 Weeks unless designated as Quickship
Buckles - Crumrine Custom Engraved: 8 - 10 Weeks
Buckles - Lightning Ridge Custom Engraved: 3 - 4 weeks
Buckles with Calender Year - Custom Engraved : 12 - 16 Weeks
Buckles Crumrine Custom Made - Custom Engraved : 10 - 12 Weeks
Cactus Mountain Items: 3 - 5Weeks
Western Hats: 10-14 Business Days
Western Hat Bands:5-10 Business Days
Western Stampede Strings:7-10 Business Days
Western Sarves & Ties 5-10 Business Days
Western Sarf Slides 7-10 Business Days
Western Jewelry: 10-14 Business Days
Wild Rags: 7-10 Business Days
Return Policy Information:
Please contact us for an RMA number. NO RETURNS WILL BE ACCEPTED WITHOUT A RMA NUMBER.
At M.R. Boots, we strive to exceed your expectations. However, if for any reason you are not entirely satisfied with your purchase, you may return it within 30 days of receiving it for a full refund on the total cost of your purchase less the cost of shipping. There are no refunds on shipping charges or return shipping charges unless there is damage due to a manufacturer's defect or we have shipped to you the wrong item.
- All items must be returned promptly in new, unused, unlaundered, resale condition within 30 days of the date that it was shipped.
- If your return is older than 30 days you will be assessed a 50% restocking charge.
- If YOUR return older than 45 days it will not be accepted, it will be returned to you at your expense and no refund will be processed.
- All items must be returned to us in the original box supplied by the manufacturer. The box must be in new, unused, un-marked, resale condition. Any items that are returned and do not meet this criteria will not be accepted and no refund will be processed.
- Jewelry: Jewelry that has been used or worn cannot be returned. No refund will be issued on Jewelry items. If the Jewelry item is damaged due to a manufacturer's defect we will either repair the item or replace the item with a new identical item.
- Custom Engraved Buckles CANNOT be returned. No refund will be issued on Custom Engraved Buckles. If the Custom Engraved Buckle is damaged due to a manufacturer's defect we will either repair the item or replace the item with a new identical item.
- Boots:
- All boots must be returned in new, unused, unsoiled, resale condition within 30 days of the date that they were shipped to you.
- All boots and dance boots must be returned to us in the original undamaged manufacturer's box. We will not accept boxes with writing or labels that have been attached to them.
- All boots that are returned and do not meet this criteria will not be accepted, they will be returned to you and no refund will be processed.
- If the original manufacturer's box that is returned to us is damaged, has writing on it, has shipping labels or stamps on it, then you will be assessed a $25.00 restocking charge.
- If the boots and dance boots are used and/or are damaged due to a manufacturer's defect, they must be returned within 30 days of the date that they were shipped to you. We will either repair the item or replace the item with a new identical item.
- We will not issue a refund on boots that have been worn & used. They will be returned to you at your expense and no refund will be issued.
- If the boots are returned to us after 45 days they will not be accepted, they will be returned to you and no refund will be processed.
- Enclose a copy of the Order Invoice, circle the item that you are returning and include in writing the reason for the return.
- We will not accept any returned packages sent C.O.D. They will be refused.
- Insure your return package.
- No refunds on shipping charges or return shipping charges unless there is damage due to a manufacturer's defect or we have shipped to you the wrong item.
- Please contact us for an RMA number. NO RETURNS WILL BE ACCEPTED WITHOUT A RMA NUMBER.
Last Update: September 8, 2024
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